NAME

Kernel::WebApp::Controller::API::Role::HandlesOTRSTicketFormsCustomer Adds special functionality to the ticket create and process.

PUBLIC INTERFACE

Just consume this role to add functionality to the ticket create, ticket process screen and the ticket follow-up in the detail view for the OTRSTicketForms package.

    with qw(
        Kernel::WebApp::Controller::API::Role::HandlesOTRSTicketFormsCustomer
    )

It modifies the form schema and field handling of a ticket create, ticket process and ticket follow-up (ticket detail view).