NAME

Kernel::WebApp::Controller::API::Role::HandlesIncidentProblemManagementExternalTicketProcess – Adds ITSM functionality to process tickets.

PUBLIC INTERFACE

Just consume this role to add ITSM functionality (Priority calculation with the Criticality Impact Priority Matrix) to a process ticket.

    with qw(
        Kernel::WebApp::Controller::API::Role::HandlesIncidentProblemManagementExternalTicketProcess
    )

It modifies the form schema and field handling of a process ticket.