NAME
Kernel::WebApp::Controller::API::Role::HandlesIncidentProblemManagementExternalTicketCreate – Adds ITSM functionality to the create ticket screen.
PUBLIC INTERFACE
Just consume this role to add ITSM functionality (Priority calculation with the Criticality Impact Priority Matrix) to a ticket.
with qw(
Kernel::WebApp::Controller::API::Role::HandlesIncidentProblemManagementExternalTicketCreate
)
It modifies the form schema and field handling of a ticket.