NAME

Kernel::WebApp::Controller::API::Role::HandlesIncidentProblemManagementAgentTicketProcess – Adds ITSM functionality to the process ticket screen.

PUBLIC INTERFACE

Just consume this role to add ITSM functionality (Priority calculation with the Criticality Impact Priority Matrix) to a process ticket form.

    with qw(
        Kernel::WebApp::Controller::API::Role::HandlesIncidentProblemManagementAgentTicketProcess
    )

It modifies the form schema and field handling of a process ticket.