AgentFrontend::SLADetailView###001-OTRSServiceManagement
The default column layout configuration for the SLA detail view.
This setting can not be deactivated.
Default value:
---
BusinessObjectType: SLA
ColumnLayout:
OneColumn:
'1':
- Name: Information
- Name: Times
- Name: ServicesRequiringAction
- Name: AssociatedServices
ThreeColumns:
'1':
- Name: ServicesRequiringAction
- Name: AssociatedServices
'2':
- Name: Information
'3':
- Name: Times
TwoColumns:
'1':
- Name: ServicesRequiringAction
- Name: AssociatedServices
'2':
- Name: Information
- Name: Times
Type: BusinessObjectDetailView
AgentFrontend::SLADetailView###100-Custom
User-defined configuration extensions for the column layouts of the SLA detail view. With this configuration you can only add keys to the framework configuration, it is not possible to change or remove keys. See the related configuration ended with “###001-OTRSServiceManagement”.
Default value:
---
ColumnLayout: ~
AgentFrontend::SLADetailView::Widget###AssociatedServices
Default configuration for the Associated Services widget of the SLA detail view.
This setting can not be deactivated.
Default value:
---
Config:
Active: 1
IsAlwaysPresent: 0
IsDuplicatable: 1
IsVisible: 1
Title: Associated Services
Group: []
Type: ServiceList
AgentFrontend::SLADetailView::Widget###Information
Default configuration for the Service Level Agreement Information widget of the SLA detail view.
This setting can not be deactivated.
Default value:
---
Config:
Active: 1
IsAlwaysPresent: 0
IsDuplicatable: 1
IsVisible: 1
Title: Service Level Agreement Information
Group: []
Type: Properties
AgentFrontend::SLADetailView::Widget###ServicesRequiringAction
Default configuration for the Services Requiring Action widget of the SLA detail view.
This setting can not be deactivated.
Default value:
---
Config:
Active: 1
Config:
ActiveFilters:
CurInciStateTypes:
Value:
- incident
- warning
FilterPresets: {}
IsAlwaysPresent: 0
IsDuplicatable: 1
IsVisible: 1
Title: Services Requiring Action
Group: []
Type: ServiceList
AgentFrontend::SLADetailView::Widget###Times
Default configuration for the Service Level Agreement Times widget of the SLA detail view.
This setting can not be deactivated.
Default value:
---
Config:
Active: 1
Config:
Properties:
- IsVisible: 1
Name: Created
- IsVisible: 1
Name: CreateBy
- IsVisible: 1
Name: Changed
- IsVisible: 1
Name: ChangeBy
- IsVisible: 1
Name: Comment
- IsVisible: 1
Name: Type
- IsVisible: 2
Name: Calendar
- IsVisible: 2
Name: FirstResponseTime
- IsVisible: 2
Name: UpdateTime
- IsVisible: 2
Name: SolutionTime
- IsVisible: 2
Name: MinTimeBetweenIncidents
- IsVisible: 1
Name: Validity
IsAlwaysPresent: 0
IsDuplicatable: 1
IsVisible: 1
Title: Service Level Agreement Times
Group: []
Type: Properties
AgentFrontend::SLADetailView::WidgetType###Properties
Default configuration for the Properties widget type of the SLA detail view.
This setting can not be deactivated.
Default value:
---
Config:
Collapsed: 0
Hidden: 0
Properties:
- IsVisible: 2
Name: Created
- IsVisible: 2
Name: CreateBy
- IsVisible: 2
Name: Changed
- IsVisible: 2
Name: ChangeBy
- IsVisible: 2
Name: Comment
- IsVisible: 2
Name: Type
- IsVisible: 1
Name: Calendar
- IsVisible: 1
Name: FirstResponseTime
- IsVisible: 1
Name: UpdateTime
- IsVisible: 1
Name: SolutionTime
- IsVisible: 1
Name: MinTimeBetweenIncidents
- IsVisible: 1
Name: Validity
- IsVisible: 1
Name: Preference_FieldSelectionDialogText
Module: Kernel::WebApp::Util::BusinessObject::Widget::SLA::Properties
AgentFrontend::SLADetailView::WidgetType###ServiceList
Default configuration for the service list widget type of the SLA detail view.
This setting can not be deactivated.
Default value:
---
Config:
ActiveFilters: {}
BusinessObjectType: Service
Collapsed: 0
Columns:
ChangeTime:
IsVisible: 2
Comment:
IsVisible: 2
CreateTime:
IsVisible: 1
CriticalityValue:
IsVisible: 2
CurInciState:
IsVisible: 2
Name:
IsVisible: 2
Type:
IsVisible: 2
Valid:
IsVisible: 1
DefaultColumnOrder:
- CurInciState
- Name
- CriticalityValue
- Type
- Comment
- Valid
- CreateTime
- ChangeTime
FilterPresets:
Incident States:
CurInciStateTypes:
Value:
- incident
Operational States:
CurInciStateTypes:
Value:
- operational
Warning States:
CurInciStateTypes:
Value:
- warning
Hidden: 0
HideAvailableFilters: []
ItemsPerPage: 10
Limit: 1000
SortBy:
- Column: Name
Direction: Up
Type: BusinessObject
Module: Kernel::WebApp::Util::BusinessObject::Widget::SLA::ServiceList
