Transform Tickets Into Knowledge Base Articles

Incident management is one of the core tasks in the IT sector. A fast and effective response to incidents is of the utmost importance – which is why increased efficiency and automation in this area are particularly worthwhile for companies.

The automatic generation of knowledge base articles in OTRS documents your tickets at the click of a mouse, saving time and effort. The resulting database helps to reduce the ticket volume and provides an excellent basis for self-services and chatbots as well as for training new employees.

The following video gives you an overview of the benefits of the function and its seamless integration into the incident management process.