Keep Track of All Your Assets Thanks to an Integrated Database That Contains All It Infrastructure Data

• Take advantage of the CMDB in OTRS to get a better overview.
• Offer your customers the possibility to report an incident and directly select the affected asset.
• Let customers access their devices via the External Interface so that information is always immediately available.
• Store contracts, machines and other assets in the CMDB; link them to each other with dependencies and/or assign them to the respective user or customer.
• Connect OTRS and your monitoring tool to create the necessary transparency about the impact of incidents.
• Update linked assets via process tickets or pull information from the asset into your ticket to continue working with this data.
• Fill the CMDB manually, via import file or via the REST API.

Additional Information in our online manual.