NAME

Kernel::System::ITSMCIPAllocate – criticality, impact and priority allocation lib

PUBLIC INTERFACE

new()

create an object

    use Kernel::System::ObjectManager;
    local $Kernel::OM = Kernel::System::ObjectManager->new();
    my $ITSMCIPAllocateObject = $Kernel::OM->Get('Kernel::System::ITSMCIPAllocate');

AllocateList()

return a two dimensional hash reference of allocations

    my $ListRef = $CIPAllocateObject->AllocateList(
        UserID => 1,
    );

$ListRef is something like

    $ListRet = {
        '3 normal' => {
            '1 very low' => 1,
            '3 normal'   => 2,
            '4 high'     => 3,
        },
        '5 very high' => {
            '2 low'    => 3,
            '3 normal' => 4,
            '4 high'   => 5,
        },
    };

meaning that the Criticality '3 normal' and the Impact '1 very low' suggest the PriorityID '1'.

AllocateUpdate()

update the allocation of criticality, impact and priority

    my $True = $CIPAllocateObject->AllocateUpdate(
        AllocateData => $DataRef,  # 2D hash reference
        UserID       => 1,
    );

PriorityAllocationGet()

return the priority id of a criticality and an impact

    my $PriorityID = $CIPAllocateObject->PriorityAllocationGet(
        Criticality => '1 very low',
        Impact      => '3 normal',
    );