AgentFrontend::ServiceDetailView###001-OTRSServiceManagement
The default column layout configuration for the service detail view.
This setting can not be deactivated.
Default value:
---
BusinessObjectType: Service
ColumnLayout:
OneColumn:
'1':
- Name: Information
- Name: AssociatedSLAs
- Name: LinkedObjects::KnowledgeBaseArticle
ThreeColumns:
'1': ~
'2':
- Name: AssociatedSLAs
- Name: LinkedObjects::KnowledgeBaseArticle
'3':
- Name: Information
TwoColumns:
'1':
- Name: LinkedObjects::KnowledgeBaseArticle
'2':
- Name: Information
- Name: AssociatedSLAs
Type: BusinessObjectDetailView
AgentFrontend::ServiceDetailView###100-Custom
User-defined configuration extensions for the column layouts of the service detail view. With this configuration you can only add keys to the framework configuration, it is not possible to change or remove keys. See the related configuration ended with “###001-OTRSServiceManagement”.
Default value:
---
ColumnLayout: ~
AgentFrontend::ServiceDetailView::Widget###AssociatedSLAs
Default configuration for the Associated SLAs widget of the service detail view.
This setting can not be deactivated.
Default value:
---
Config:
Active: 1
IsAlwaysPresent: 0
IsDuplicatable: 1
IsVisible: 1
Title: Associated SLAs
Group: []
Type: SLAList
AgentFrontend::ServiceDetailView::Widget###Information
Default configuration for the Service Information widget of the service detail view.
This setting can not be deactivated.
Default value:
---
Config:
Active: 1
IsAlwaysPresent: 0
IsDuplicatable: 1
IsVisible: 1
Title: Service Information
Group: []
Type: Properties
AgentFrontend::ServiceDetailView::Widget###LinkedObjects::KnowledgeBaseArticle
Default configuration for the Linked Knowledge Base Articles widget of the service detail view.
This setting can not be deactivated.
Default value:
---
Config:
Active: 1
Config:
BusinessObjectType: LinkObject::KnowledgeBaseArticle
IsAlwaysPresent: 0
IsDuplicatable: 1
IsVisible: 1
Title: Linked Knowledge Base Articles
Group: []
Type: LinkedObjects
AgentFrontend::ServiceDetailView::WidgetType###LinkedObjects
Default configuration for the Linked Objects widget type of the service detail view.
This setting can not be deactivated.
Default value:
---
Config:
Collapsed: 0
Hidden: 0
Type: BusinessObject
Module: Kernel::WebApp::Util::BusinessObject::Widget::LinkedObjects
AgentFrontend::ServiceDetailView::WidgetType###Properties
Default configuration for the Properties widget type of the service detail view.
This setting can not be deactivated.
Default value:
---
Config:
Collapsed: 0
Hidden: 0
Identifier:
IsVisible: 1
Name: Name
Properties:
- IsVisible: 2
Name: IncidentState
- IsVisible: 2
Name: Created
- IsVisible: 2
Name: CreateBy
- IsVisible: 2
Name: Changed
- IsVisible: 2
Name: ChangeBy
- IsVisible: 2
Name: Comment
- IsVisible: 2
Name: Type
- IsVisible: 2
Name: CriticalityValue
- IsVisible: 1
Name: Validity
Module: Kernel::WebApp::Util::BusinessObject::Widget::Service::Properties
AgentFrontend::ServiceDetailView::WidgetType###SLAList
Default configuration for the SLA List widget type of the service detail view.
This setting can not be deactivated.
Default value:
---
Config:
ActiveFilters:
Valid:
Value: 1
BusinessObjectType: SLA
Collapsed: 0
Columns:
CalendarName:
IsVisible: 2
ChangeTime:
IsVisible: 2
Comment:
IsVisible: 1
CreateTime:
IsVisible: 1
FirstResponseTime:
IsVisible: 2
FirstResponseTimeNotify:
IsVisible: 1
MinTimeBetweenIncidents:
IsVisible: 1
Name:
IsVisible: 2
Preference_FieldSelectionDialogText:
IsVisible: 1
SolutionTime:
IsVisible: 2
SolutionTimeNotify:
IsVisible: 1
Type:
IsVisible: 2
UpdateTime:
IsVisible: 2
UpdateTimeNotify:
IsVisible: 1
Valid:
IsVisible: 1
DefaultColumnOrder:
- Name
- Type
- CalendarName
- Comment
- FirstResponseTime
- FirstResponseTimeNotify
- UpdateTime
- UpdateTimeNotify
- SolutionTime
- SolutionTimeNotify
- MinTimeBetweenIncidents
- Valid
- CreateTime
- ChangeTime
FilterPresets: {}
Hidden: 0
HideAvailableFilters: []
ItemsPerPage: 25
Limit: 1000
SortBy:
- Column: Name
Direction: Up
Type: BusinessObject
Module: Kernel::WebApp::Util::BusinessObject::Widget::Service::SLAList
